Politique d’expédition
🚚 Shipping & Delivery Information
📦 Order Fulfillment & Processing
We fulfil all orders directly from our partner warehouse in Shenzhen, China, working with Royal Mail as our logistics partner for reliable China-to-UK deliveries.
- Order Cutoff Time: 12:00 AM London Time
- Processing Time: 1–3 business days from order placement
- Business Days: Monday to Friday (excluding UK public holidays)
🇬🇧 UK Shipping
✅ FREE SHIPPING on all orders to any UK address
- Delivery Time: 5–10 business days after dispatch
- Service: Royal Mail priority air freight with customs clearance
- Tracking: Full tracking provided via email once dispatched
Note: Delivery times may occasionally vary due to remote locations or UK public holidays.
💷 UK Customs, Duties & Taxes
Orders Under £135:
- ✅ Import duties are generally not applicable under UK regulations for orders under £135.
- ✅ The price you pay at checkout is your final price with no additional charges upon delivery
- ✅ Faster customs clearance with no duty-related delays
Orders Over £135:
- ⚠️ Shipped without DDP - additional customs duties, VAT, and handling fees may apply upon delivery
- ⚠️ You will be contacted by the courier or customs office before delivery to pay these charges
- ⚠️ These charges are the customer's responsibility and not included in our prices
🌍 International Shipping
We ship worldwide with shipping transit time and costs calculated and displayed at checkout.
- Customs & Duties: May apply depending on local regulations (customer responsibility)
- Clearance Times: Vary by country and may cause delivery delays
- Important: Check your country's import regulations before ordering
⚠️ Important Shipping Policies
Refused Customs Fees:
- If shipment returned to us: Refund of order amount minus shipping and return fees
- If package abandoned/destroyed by customs: No refund available
Damaged in Transit:
- Inspect your order immediately upon delivery
- Report visible damage within 48 hours for swift resolution
- Does not affect your 6-month manufacturing fault guarantee
📱 Order Tracking
You'll receive a Royal Mail tracking link via email as soon as your parcel leaves our warehouse, allowing you to monitor delivery progress from origin to your doorstep.
🚀 Shipping Service Details
Our standard shipping service is optimised for the best balance of speed and reliability. We currently do not offer a separate express shipping option, but our standard service provides efficient delivery through Royal Mail's priority network.
Delivery Issues
If you experience delivery problems:
- Contact us immediately at sales@bashfashion.co.uk
- Provide your order number and tracking information
- We'll investigate and resolve within 1 business day
- 30-Day Guarantee: Full refund or reshipment if not delivered within 30 days
📞 Shipping Support
Email: sales@bashfashion.co.uk
Response Time: Within 1 business day
Hours: Monday-Friday, 9:00 AM - 5:00 PM (UK time)
Customer Account: account.bashfashion.co.uk
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