Politique d’expédition

🚚 Shipping & Delivery Information

📦 Order Fulfillment & Processing

We fulfil all orders directly from our partner warehouse in Shenzhen, China, working with Royal Mail as our logistics partner for reliable China-to-UK deliveries.

  • Order Cutoff Time: 12:00 AM London Time
  • Processing Time: 1–3 business days from order placement
  • Business Days: Monday to Friday (excluding UK public holidays)

🇬🇧 UK Shipping

✅ FREE SHIPPING on all orders to any UK address

  • Delivery Time: 5–10 business days after dispatch
  • Service: Royal Mail priority air freight with customs clearance
  • Tracking: Full tracking provided via email once dispatched

Note: Delivery times may occasionally vary due to remote locations or UK public holidays.

💷 UK Customs, Duties & Taxes

Orders Under £135:

  • Import duties are generally not applicable under UK regulations for orders under £135.
  • ✅ The price you pay at checkout is your final price with no additional charges upon delivery
  • ✅ Faster customs clearance with no duty-related delays

Orders Over £135:

  • ⚠️ Shipped without DDP - additional customs duties, VAT, and handling fees may apply upon delivery
  • ⚠️ You will be contacted by the courier or customs office before delivery to pay these charges
  • ⚠️ These charges are the customer's responsibility and not included in our prices

🌍 International Shipping

We ship worldwide with shipping transit time and costs calculated and displayed at checkout.

  • Customs & Duties: May apply depending on local regulations (customer responsibility)
  • Clearance Times: Vary by country and may cause delivery delays
  • Important: Check your country's import regulations before ordering

⚠️ Important Shipping Policies

Refused Customs Fees:

  • If shipment returned to us: Refund of order amount minus shipping and return fees
  • If package abandoned/destroyed by customs: No refund available

Damaged in Transit:

  • Inspect your order immediately upon delivery
  • Report visible damage within 48 hours for swift resolution
  • Does not affect your 6-month manufacturing fault guarantee

📱 Order Tracking

You'll receive a Royal Mail tracking link via email as soon as your parcel leaves our warehouse, allowing you to monitor delivery progress from origin to your doorstep.

🚀 Shipping Service Details

Our standard shipping service is optimised for the best balance of speed and reliability. We currently do not offer a separate express shipping option, but our standard service provides efficient delivery through Royal Mail's priority network.

Delivery Issues

If you experience delivery problems:

  • Contact us immediately at sales@bashfashion.co.uk
  • Provide your order number and tracking information
  • We'll investigate and resolve within 1 business day

Our Shipping Guarantee

  • 30-Day Guarantee: Full refund or reshipment if not delivered within 30 days

📞 Shipping Support

Email: sales@bashfashion.co.uk
Response Time: Within 1 business day
Hours: Monday-Friday, 9:00 AM - 5:00 PM (UK time)
Customer Account: account.bashfashion.co.uk

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