Politique de remboursement
Change-of-Mind Returns (30 Days)
Changed your mind? No problem. You have 30 days from the day of delivery to return an item for a full refund. To be eligible, the item must be in new, unused condition with its original tags and packaging. Please note that gift cards are non-refundable.
Faulty or Damaged Items (6-Month Guarantee)
We stand by our quality. If your item has a manufacturing fault, you can return it within six months of delivery at our cost. You have the right to choose a repair, a replacement, or a full refund.
Items Damaged on Arrival
Please inspect your order upon delivery. To ensure a swift resolution for items damaged in transit, you must notify us of any visible damage within 48 hours of receiving your order. This allows us to promptly address the issue with our couriers and does not affect your 6-month guarantee for manufacturing faults.
How to Start a Return
You can start a return in one of two ways:
- Online: Log in to your account at account.bashfashion.co.uk to log your return directly.
- Email: Email us at sales@bashfashion.co.uk with your order number and the reason for the return.
For faulty items, please include photos to help us speed things up. We'll reply with instructions within one business day.
Return Shipping Costs
- For change-of-mind returns, you are responsible for the return shipping cost.
- For faulty, damaged, or incorrect items, we will provide a prepaid shipping label to cover the cost. For locations where we are unable to generate a return label, we will kindly ask for your assistance in returning the item. In such cases, the return shipping cost must be agreed upon with us before sending the package, and a copy of the receipt from the delivery company will be required for reimbursement. We will refund the cost directly to your account or provide store credit for future purchases.
Refund Processing
Once we receive and inspect your return, your refund will be processed to your original payment method within 5 business days.